Property rental Terms and Conditions
1. DEFINITIONS
In this agreement the following terms are used: "Premier Algarve Rentals" (the company responsible for the rental of the property) and "the Rentees" (the guests or the party renting the property).
2. ACCECPTANCE
1. Party leader must be atleast 18 years of age and be authorised by all members in the party to make the booking and accept all present terms and conditions on their behalf.
2. Receipt of the booking deposit will act as acceptance of all terms and conditions.
3. Party leaders wil be responsible for all payments and informing the rest of the party of arrangements.
4. Accomodation is only reserved for the persons listed on the booking. All persons including any children under two years old at time of occupancy must be listed on the booking.
3. DEPOSIT
1. Payment of a deposit is required to secure the booking. The deposit will be 25% of the total booking fee payable. If the booking is less than eight weeks before the first night of occupancy the full balance is required at the time of booking.
2. No confirmation will exist until the deposit or full balance, if booking less than eight weeks before occupancy, is received.
3. All balances must be paid to Premier Algarve Rentals in full eight weeks before occupancy, and in the case of bookings made less than eight weeks in advance, at the time of booking.
4. In the event of late payment the company reserves the right to cancel requested and/ or apply for administration charges.
5. We reserve the right to correct any errors in pricing. We will offer a full refund or an acceptable alternative if required due to price correction.
4. RENTAL COVERAGE
1. Check in is at 4pm on day of arrival and property must be vacated by 10am on day of departure.
2. Early and late check out may be available on request.
3. Unauthorized early and late check in will incur a fee of €100.
5. KEY AND DAMAGE BOND
1. A €300 refundable key and damage bond per booking will be payable with the balance. This bond will be refunded within 14 days of vacating the apartment on the proviso that no keys have been lost or no damage caused to the apartment or the inventory, or items missing from the inventory.
2. On arrival, any claims for discrepenses or damage must be notified to the local representative within 24 hours. After this period the guest is responsible and will indemnify the company of the following:
Loss of inventory.
Damage or replacement of inventory.
Non return of keys (keys cut/ full lock change)
Damage to property.
Damage to installations.
Use of additional towels and linen/ extra cleaning cost due to neglect.
The company reserves the right to to request entrance into the accomodation at any time in order to comply with health and safety regulations.
6. CANCELLATION
1. 60 days or more before arrival: loss of deposit
30-59 days before arrival: loss of 50% of total booking price.
0-29 days before arrival: loss of 90% of total booking price.
2. No refunds will be given for any stays that are ended earlier than planned.
3. Cancellations will only be accepted in writing and cancellation terms will be applied from the date we receive the written cancellation. Under no circumstances will these conditions be waived. Cancellation insurance is recommended.
7. SERVICE LEVEL
Our commitment to you:
1. We will provide service through our rental representatives whilst you are in resort.
2. We will provide a call out* within 8 hours for an emergency deemed by the company to be a potential health and safety issue.
3. The company retains sole discretion to remedy anyu issues with the property arising during the occupancy. Guests should report any issues within office hours of their resort.
*The emergency call out is only for genuine emergencies and we ask for guests to only use in emergency situations.
8. LIMITATION OF LIABILITY
1. The guests will waive the company and its employees or agents and subsideries from any liabilty whatsoever.
2. We cannot release details or contacts of owners due to security measures.
3. Premier Algarve Rentals may ask for proof of adequate insurance against theft, accident and personal injury for the entire duration of their stay and for all members of their party.
4. Minors (under 18 years of age) must not be left unsupervised in the property at any time. They must also be adequately supervised when in the property.
5. The rules of the community must be adhered to at all times. This include communal areas. Guests will be asked to immediately leave the property if any complaints are received through breaking these rules.
6. Any claims or dissatiffaction or misrepresentation must be directed at the tour operator of the property not the booking system provider or their agents. The contract exists between you and the tour operator.
7. Any products booked through links or in conjunction with this property is not a responsibility of the company. Reasonable efforts have been made to contract reliable suppliers.
8. As booking agents we cannot take responsibility for information offered about the properties advertised. facilities and amenities may be temporarily unavaiable for operational reasons. If the accomodation is unavailable for any reason we will offer an alternative atleast to same standard.
9. CHANGES
1. Any changes to booking must be requested and expressly authorised by the company. Any name amendments to a booking must be notified to Premier Algarve Rentals without delay. Any dater changes will only be accepted more than 90 days before arrival. Cancellation charges will be incurred if duration shorter than booked notified before arrival.
2. These provisions apply automatically and cannot be waived under any circumstances.
3. All guests must have adequate insurance cover and we strongly recommend cancellation insurance is included.
4. Occasionally it may be necessary to change your booking due to change in circumstances. Minor changes may be necessary, and this will not involve a change of resort or accomodation of a lower standard. No cancellation or compensation will be offered for a minor change. Occasionally it may be beyond our control and the accomodation offered may be in a different resort or of a lower standard. When this occurs we will inform you in writing and you have two options:
Accept change with stipulated compensation levels.
Cancel with a full refund. No compensation will be given.
5. We cannot be responsible for any consequential loss or charges arising from this change. Any travel arrangements you make are private and you need to have adequate cover for any unforseen circumstances.
6. Period before departure.
Compensation.
More than 70 days: €0
70-42 days: €30
41-28 days: €40
27-15 days: €60
14-0 days: €75
This is per booking, no other compensations or claims for costs will be considered.
10. FORCE MAJEURE
Premier Algarve Rentals cannot accept responsibility for any damage, loss, delay, loss of enjoyment or inconvenience caused by circumstances beyond our reasonable control. Such circumstances include but are not limited to war, threat of war, riots, civil strife, terrorist threat or activity, industrial disputes, natural or nuclear disasters, fire, airport closures, bad weather conditions, interuption or failure of a utility service or the acts of a local or national government. We reserve the right to change these conditions at any time wthout notice.
11. YOUR RESPONSIBILITY
Unauthorised occupancy (i.e. any persons whatsoever who stay overnight in the property without prior written permission from the company) may result in the cancellation of your booking.
12. PRIVACY
Premier Algarve Rentals will hold any date we collect from you for the purpose of making your arrangements. We may need to pass this to third parties for purposes of your booking. Our internal advisers and other professionals employed by Premier Algarve Rentals may also have access to details for statistics and future planning. You have the ability to correct or change certain nformation in our records, such as your address and contact information. If you need any assistance or have any questions about correcting information, you can contact us via email at cs@premieralgarverentals.com.
DATA PROTECTION ACT 1998 UK (as amended)
1. Premier Algarve Rentals respects and value the security and privacy of its contacts. Premier Algarve Rentals follows strict security procedures in the storage and disclosure of personal information in order to prevent unauthorised access. personal data is held on our contracts and administration database either because of work we have undertaken or are currently engaged in, or because we believe that clients may be interested in receiving material from us about our business and services. As such we hold client contact details and the history of our client relationship. This allows us to manage our client relationships effectively and target items of interest so that you do not receive unwanted material through the post.
2. In accordance with your rights under the above acts, you may request the amendment of the personal information held or to cease receiving direct marketing materials.
3. Premier Algarve Rentals does not sell, rent or deal in the personal information we hold.
4. Owing to the global nature of the internet infastructure, the information you provide may be transferred in transit to countries outside the european economic area that do not have simular protections in place regarding your data and its use as set out in this policy. However, we have taken steps outlined above to improve the security of your information. By submitting your information you consent to these transfers. We use information about you for purposes of monitoring and improving our internal operations, as well as to ensure we: (i) account to you properly, (ii) administer your account in accordance with your agreement with us, and (iii) properly perform the services you have requested.
5. We also use the information we collect to monitor and improve our internal operations, as well as to improve the experience of users in our network of sites. For example, we may correlate web site traffic information with data about individual users. This data helps us to determine how much our customers use parts of the site, allowing us to enhance it to fit the needs of as many of our customers as possible. We also break down overall usage statistics according to customers domain names, browser types, and MIME types by reading this information from the browsers string ( information contained in every users browser). By purchasing our services, you obtain the protections of, and consent to the data proccesing practices described in, this privacy policy. When you purchase our services, you also represent to us you have provided notice to, and provided notice to, and obtained consent from, any third party individuals whose personal data you supply to us with regard to: (i) the purposes from which such third partiy' personal data have been collected, (ii) the intended recipitents or categories of recipitents of the third party's personal data, (iii) which of the third party's data are obligatory and which data, if any, are voluntary, and (iv) how the third party can access and, if neccesary, rectify the data held about them.
13. DISPUTES
Should you have any issues with your accomodation these must be resolved in resort. We wil endeavour to assist with communicating these issues to the property owner. We can accecpt no liability for any issues you have with the accomodation. If you have any issues with the booking service you must advise us in writing within 14 days of your return. We will deal with your issues in a prompt and proffesional manner.
14. RESORTS
Many of our properties are on new developments and we take the utmost care to ensure any building works will not interfere with the enjoyment of your holiday. When we deem building work will interfere with the enjoyment of your holiday we will inform you at least 14 days before your booking. The criteria we will use will be based on health and safety, noise or dust polution. Visible building works are normal in most resorts and are not part of the criteria we use. The same terms and conditions apply as in clause 8 changes.
15. YOUR BOOKING
Your booking covers the accomodation named on your confirmation for all members of the party listed. Any extras booked are also included. Please note that the additional linen/ covers etc stored within the property are for sole use of the maids/ cleaners to prepare the apartment for the next rentees. Maid service or linen change/ additional use of linen are not included. These are available on request at an additional cost, however they cannot always be guaranteed.
16. BEFORE YOU GO
Please check that all members of the party have the appropriate travel documents, visas and health requirements for travel. No refunds can be made if you do not arrive.
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